Penkraft Course FAQ: Answers to Your Creative Learning Queries


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What is Gift by Penkraft

India is the land of abundance - an abundance of history and culture, rich in heritage, be it the plethora of colorful dresses or the wide variety of aromatic cuisines, the lilting melodies of musical extravaganza, or the millions of art forms handed down through centuries!
We at #GiftsByPenkraft are committed to re-discover, engage, encourage and promote our heritage of art & culture by making it commercially viable for the artists to sell their art - by getting these art forms on your everyday gifting objects and converting them into pieces of art that become unique gifts for your loved ones!

What kind of products & gifts are available at Gifts by Penkraft?

Here’s where we truly shine! At Gifts by Penkraft, there’s no such thing as limited options. We’re aware that there are different kinds of personalities out there, all with a unique sense of style. And of course, we do our best to cater to every kind! Our items are mindfully handpicked from n number of categories with ethnic as well as modern touch of heritage & culture, and we create bespoke items for those who want to go that extra mile and add a personalised touch.

How can I buy an item from Gifts by Penkraft?

Gifts by Penkraft only takes online orders through its website We do not take any order on phone or via email.If you are having any problem placing an order, you can call us on +91 91360 24968 and we’ll help you place the order. Alternatively, you can write to us at anytime and we’ll get back to you ASAP.

Can I buy in bulk from Gifts by Penkraft?

You cannot place a bulk order at the Gifts by Penkraft website directly. However, we do have a corporate sales & bulk orders team which caters to bespoke and/or large gifting requirements. We can help you with bulk orders as small as 50 pieces to as large at 10,000 pieces. Please write to us at and we’ll get back to you ASAP.

Will my gift look exactly as it is seen on the website?

The design of the actual product may differ from what is shown on the website. All products are delivered as shown on the website. As most of our catalog is made up of unique and designer products, the quantity is always limited. Hence, in case, we run out of the product you ordered, we will get in touch with you to help you with a suitable alternative.

Do you gift wrap or provide packaging options?

We provide an option to add a gift box at a nominal charge (the option is available in the shopping cart). if you decide to add a gift box, rest assured that the recipient will have a delightful experience unboxing your gift.

What details do I need to provide while ordering a gift?

The recipients address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift. In addition, you are required to sign up once on our website with your proper email id and phone number. We suggest that for frictionless communication, you keep this information updated on our website.

Do you provide a Cash on Delivery (COD) option?

No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

What kind of payment methods does Gifts by Penkraft accept?

Gifts by Penkraft provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Gifts by Penkraft:
- Credit cards:We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards
- Debit cards:We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards
- Internet banking:We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts
- Wallets:We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM, SBI Buddy, & Mobikwik
If you face any payment related issues, please immediately call us on +91 91360 24968

What do I do if my payment is deducted but my order is not placed?

In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call us on +91 91360 24968. We will help you with the order. In case you are not able to call us, please write to us at

Are my transactions & banking details secure on Gifts by Penkraft?

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your Gifts by Penkraft account or your card details with anyone.

Can I replace an item?

There are no replacements allowed

Can I return an item?

There are no returns allowed

What is the best personalised gift idea?

Personalized gifts are always great keepsakes because they have a special touch to them. You want to find the most unique personalized gift for your loved one so it is always recommended to look for something that matches with their personality. Gifts by Penkraft has a wide range of products from which one can choose an apt gifting option for a loved one. Now that you have an idea, go ahead and explore.

Why Should You Buy Personalised Gifts From Gifts by Penkraft?

A wide range of products, hassle-free delivery in India. Gifts by Penkraft is the one stop destination for gifting that specializes in personalized gifts, hence, we are definitely the choicest website to place your order for a personalized keepsake.

What are some good personalised gifts ideas for best friend?

BFFs are the ones who are always there for you; they're your partner in crime, your companion in need and you want to spoil them with all your love. There are many more options to choose from.

Is there any discount and offers on Personalised gifts on Gifts by Penkraft?

There are certain promotions and offers that run throughout the year on Gifts by Penkraft. In order to keep an eye on them, do sign up for our e-mailers and push notifications.